What currency are the prices?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out. If you don't have a tracking number after 3 business days, please email us at info@theimperialclothes.com.
I am not in love with my order, can it be returned?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty within 24 hours! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address, what do I do?
If you have entered an incorrect address, simply reply to your order confirmation email with the correct address.
How long does shipping take?
The average shipping time is 3-5 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please see "Contact Us Page". As we receive a large number of emails, to ensure a prompt response please include name, order number, address, and clearly state the issue. Thanks.